Shipping policy

Regrettably due to circumstances beyond our control, we are currently unable to offer deliveries to our valued customers in The Republic or Ireland and Northern Ireland. This is due to new operational challenges created by the United Kingdom's withdrawal from the European Union.

Walls orders

All Walls order under £1000will be subject to a delivery charge, as outlined below.

Delivery Times

Most orders of stocked products will be delivered within 2-3 days, subject to further confirmation.

For orders of custom or made to order products a sales assistant will be in touch to confirm the delivery timescale. If you have any questions please contact us on 01803 554791

 

For deliveries outside of the standard offer please contact us on 01803 554791 to arrange.

 

Delivery times are between 8.00am and 6.00pm. Unfortunately, we cannot offer you an estimated time of arrival as we use a courier/pallet courier to deliver the goods if outside our area. If there is the likelihood of delay or we are unable to fulfil an agreed delivery date, we will contact you in advance to discuss alternative options. Please ensure you are available to accept delivery as any missed deliveries may incur a redelivery charge.

We have developed a very reliable carrier delivery service but it is possible due to unforeseen circumstances that an order may not reach its destination within the stated time frame. For this reason we strongly advise against booking installers until your goods have arrived, we cannot accept liability for late delivery and/or consequent costs or penalties arising from late delivery.

Following insurance guidelines, all pallet deliveries are curb-side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload at any location  Smaller orders will be sent via our courier partners and the driver will bring the order to your door.

Pallet

All pallets must be removed along with the floor and/or wall products and kept by the customer for all pallet deliveries

Damaged Goods

Any damaged goods MUST be signed for as damaged on the delivery note; we will then make further arrangements with you to replace the damaged goods. Please refer to our Returns Policy.

Cancellations and Returns

Please refer to our Returns Policy.